![]() ![]() Go to and follow the "Step 3" for instructions. The driver list will be updated.Ĭlick HP, Hewlett Packard, or Hewlett-Packard in the Manufacturer pane, and then click the name of your printer in the Printers pane. When the page prompts for the drivers, select "Windows update". From the drop down menu change that to "USB." port and click next. In the next windows, select "Use an existing port". Now click the option which says "Add a local printer or network printer with manual settings". While the Windows is searching for the printer, click "The printer I want is not listed". Go to Control Panel - Devices and printers - Click on "Add printer". You can install the windows printer driver and then check: The issue might be with the printer drivers that you have installed. If the issue persists, I would suggest here is to try using the windows built-in drivers instead of the original printer drivers. Now restart the computer and then try to print and check how it performs. Now click on this link: and then install the updated printer software.Ĭonnect the USB cable only when prompted and follow the on-screen instructions to complete the setup. Repeat the same exercise on “Function Discovery Resource Publication” as well. Now scroll up and go to “Function Discovery Provider Host” – right-click and select properties – Change the startup type to “manual” and start the service. Make sure the service is started and startup type is “Automatic”. Scroll down to “Remote Procedure Call (RPC)” – right-click and go to properties. Open the Run window again, type “services.msc” and press ok to get services window. Open run again, type “%temp%” and press enter to get the temporary files. Under print server properties, go to drivers - remove any entry there as well.Īgain, go to run window, type – “c:/programdata” – Go to Hewlett Packard folder, remove any printer related folders & files. Then press the "windows key" + "r" to get the "Run" window open - Type "printui.exe /s" (there is a space between. Delete any printer entry or any entry which says “Unknown device”. Then from the device manager list, check the entries under “Printer” – If there are any entries, please right click and choose “uninstall” – In the confirm device un-install pop-up, make sure you select the box which says “Delete the driver software for this device".Īlso, check the entries under "printer queue" and "imaging devices" and repeat the same exercise. ![]() Once in device manager, click on the view tab in the top & choose “Show hidden devices”. Now go to Control panel – Devices and printer – Select all the printer entries and remove the device.Ĭlick the bottom-left Start button on desktop, type device manager in the search box and tap Device Manager on the menu. Go to Control panel – Programs and feature – Select all the HP DeskJet printer entries and uninstall them. I would recommend a clean install of your printer as suggested below:įirst, unplug the USB cable from the printer if present. Hi me to welcome to HP Support Forums! It is a great platform to get help from the community, get suggestions and find what has worked for others! I see that you are having issues while installing the DeskJet printer on your Windows 10 system.
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